Linkepy Refund Policy

Last updated: 21.09.2025

This Refund Policy explains how refunds are handled for purchases of Linkepy Services. It is intended to provide clarity to our customers and comply with the requirements of Paddle (our Merchant of Record for certain transactions).

1. General Principles

  • Linkepy provides B2B Services intended for professional use only.
  • As such, refund rights differ from consumer transactions.
  • All subscriptions and usage‑based fees are non‑refundable, except as expressly stated in this Policy or required by applicable law.

2. Merchant of Record (Paddle)

  • For certain purchases, Paddle.com acts as the Merchant of Record (MoR).
  • When Paddle is the MoR, all payments are processed by Paddle and you will receive a tax invoice/receipt issued by Paddle.
  • Refunds in these cases are also handled through Paddle, in line with this Policy and Paddle's own refund terms.
  • If you have questions about a charge or refund request, please follow the instructions in your Paddle receipt.

3. Eligibility for Refunds

Refunds may be considered in the following circumstances:

  1. Duplicate payment – if you were mistakenly charged twice for the same subscription/order.
  2. Technical error on our side – if a payment was processed incorrectly due to a proven error in our systems.
  3. Service unavailability – if the Services were unavailable for a continuous period exceeding 72 hours (outside of planned maintenance) and you notify us promptly.
  4. Mandatory legal rights – if applicable law in your jurisdiction grants you specific refund rights that cannot be waived (e.g., withdrawal rights under certain EU or UK consumer laws, if applicable to you).

Refunds will not be provided for:

  • Partial months/periods of service not used after cancellation;
  • Change of mind, convenience, or unused credits;
  • Issues caused by your own systems, integrations, or misuse of the Services.

4. Subscription Cancellations

  • Subscriptions are billed in advance for the selected billing cycle (monthly/annual).
  • You may cancel at any time through the dashboard or by contacting [email protected].
  • Cancellation takes effect at the end of the current billing period.
  • No prorated refunds are given for early cancellation of a billing cycle.

5. Requesting a Refund

  • To request a refund, contact:
    • Paddle (for Paddle‑processed payments) via the instructions in your Paddle receipt; or
    • Linkepy Billing (for direct invoices) at [email protected].
  • Please include your order number, billing email, and a description of the issue.
  • Refund requests must be made within 30 days of the original transaction date.

6. Processing of Refunds

  • Approved refunds will be processed via the original payment method.
  • Processing time depends on your bank/payment provider (typically 5–10 business days after approval).
  • Refunds will only cover the original amount paid in the original currency; we are not responsible for currency fluctuations or bank fees.

7. Disputes & Chargebacks

  • If you believe a charge was made in error, please contact us first to resolve the issue quickly.
  • Initiating a chargeback without contacting us may delay resolution.
  • We reserve the right to suspend accounts involved in fraudulent or abusive chargebacks.

8. Changes to this Policy

We may update this Refund Policy from time to time. Material changes will be notified via email or dashboard notice. Your continued use of the Services after updates take effect constitutes acceptance of the revised Policy.

9. Contact

For refund questions or billing support:

  • Email: [email protected]
  • Merchant of Record queries: follow instructions on your Paddle receipt

Reminder: This Refund Policy is designed for B2B subscriptions and aligns with Paddle's requirements. Please consult legal counsel if you plan to target additional jurisdictions with mandatory consumer refund rights.